The association between decision‐making skills and subjective decision outcomes among administrative officers in the Swedish Social Insurance Agency
Social insurance administrative officers’ decision‐making skills influence their efficiency at work and their general well‐being. At work their tasks are characterised by complexity and a need for order and accountability. Moreover, cases should usually be handled and finalised within the imposed time frames. We investigated skills related to decision‐making success among social insurance officers. In total, 118 administrative officers at the Swedish Social Insurance Agency (66% response rate) responded to questions on scales and measures relating to cognitive‐rational, socio‐emotional and time approach features of decision‐making skill.